Products & shopping tips
- 01Pushchairs and travel accessories
- 02Nursery furniture and bedding
- 03Baby clothes and toys
Delivery information
The UAE help centre estimates 1–3 days, depending on order time. It lists free delivery above AED150 and AED30 below that level; confirm the boundary amount at checkout. Furniture is excluded from Click & Collect. These UAE terms do not establish delivery timings for the Saudi or Kuwaiti storefronts.
Returns, exchanges & refunds
The UAE returns page allows eligible unused items within 30 days, with packaging, labels and order confirmation. Toiletries, sale products and individual pieces from a set have exclusions. Furniture cannot use in-store returns; contact support for collection and any fee.
Refunds
UAE card and PayPal refunds return to the original payment method; cash-on-delivery refunds use an online gift voucher. The detailed policy estimates five working days after return approval, with possible bank delays, and asks you to contact customer care if 15 working days pass after processing confirmation. Guest customers need an account to receive the voucher.
Using your Mamas & Papas coupon code
Use Copy Code above, then follow these steps at the store.
- Add eligible products or choose your booking, then proceed to checkout.
- Where checkout provides a promotional-code field, paste the code exactly as copied. Use the store’s app for app-only coupons.
- Follow the store’s instructions to apply the code, then review the total and any exclusions before paying.
Store offers and coupons have separate conditions. Their terms explain any limits on combining them.
Frequently asked questions
Can I collect furniture from a store?
The UAE Click & Collect service excludes furniture.
Can I return one item from a set?
The detailed policy requires the complete set.
Who helps with a large damaged item?
Photograph the fault and contact the official help centre to arrange assessment.
Does copying a code open the store?
The note below “Copy Code” tells you whether the store also opens in a new tab. If its link is unavailable, the button only reveals and copies the code. Pressing Copy Code again also opens the store in a new tab.
Payment options
The UAE FAQ lists card payments, Apple Pay with Visa or Mastercard, and cash on delivery. The delivery policy lists an extra COD charge for some lower-value orders, so compare the full total.
Contact Mamas & Papas
Use Mamas & Papas’s official help page with your order reference and the country where you bought the item.
Mamas & Papas helpSources & policy notes
The guide uses the official sources below. Policies differ by market and, where stated, by product or booking.