Products & shopping tips
- 01Books in different editions and bindings
- 02Electronics and gaming products
- 03Gift cards and household categories
Delivery information
The shipping page separates dispatch, normally 24–48 working hours, from transit, usually three to five working days after dispatch. Imported items can need 10–15 working days. Destination and product availability affect the order; customs charges can fall to the buyer.
Returns, exchanges & refunds
The policy does not offer general change-of-mind returns. It asks buyers to report wrong, damaged or incomplete deliveries within two hours. Predispatch cancellation has exceptions including electronics, preorders and gift cards.
Refunds
Approved card cancellations are returned through the payment route, but no single posting time is stated. Emailed gift codes and preorders have restrictive refund terms; certain instalment-paid cancellations can carry a fee.
Using your Menakart coupon code
Use Copy Code above, then follow these steps at the store.
- Match the book’s edition or product model and stock status, then add the required quantity.
- Copy the coupon and apply it in the promotional-code field if shown in the basket or checkout.
- Enter the shipping address and compare the final delivery cost. The published UAE free-shipping rule requires order value greater than AED100.
- Keep the order and tracking details. Inspect delivery promptly, since wrong, damaged or incomplete orders have a two-hour reporting window.
Store offers and coupons have separate conditions. Their terms explain any limits on combining them.
Frequently asked questions
Why can the same book have different prices?
Edition, binding and supply source can differ. Match the ISBN and format rather than comparing the title alone.
Are dispatch and delivery estimates added together?
Yes. The shipping guidance gives preparation before dispatch and transit afterwards; imported sourcing can add a longer lead time.
Can an emailed gift code be returned after receipt?
The terms exclude refunds for emailed gift codes. Select the correct value and region before purchase.
Does an AED100 UAE order qualify for free shipping?
The published rule says order value greater than AED100. Exactly AED100 does not meet that wording. The delivery line in the order shows the charge after the basket is priced.
How can there be a damage claim if general returns are unavailable?
The policies distinguish change-of-mind returns from wrong, damaged or incomplete deliveries. Report those delivery problems within two hours with order details and evidence; do not send a parcel back without instructions.
Does copying a code open the store?
Copy Code saves the code to your clipboard, keeps a coupon page in a new tab and opens the store in the original tab.
Payment options
The payment page lists cards and PayPal, plus eligible instalment options. Cash or card on delivery is limited to eligible UAE purchases; it is not a GCC-wide payment promise.
Contact Menakart
Contact Menakart using the order details and delivery photographs, especially for a wrong or damaged item.
Menakart order assistanceSources & policy notes
The guide uses the official sources below. Policies differ by market and, where stated, by product or booking.
