Plans, devices & service options
- 01A history report for a specific VIN
- 02Report bundles for comparing several vehicles
- 03Available mileage, damage and event records
Access & activation
Reports are delivered digitally through the service rather than by courier. Keep access to the purchasing account and check the VIN before generating a report.
Cancellations & refunds
For an error or discrepancy, contact support with the VIN and a clear explanation. The report-return policy allows requests within 30 days of generating the report, subject to its conditions.
Refunds
A no-findings report automatically restores an unused report to your account; it is not a cash repayment. The replacement credit remains valid for six months from the original purchase date. For other accepted report-return requests, wait for support’s decision rather than assuming an automatic card refund.
Using your carVertical coupon code
Use Copy Code above, then follow these steps at the store.
- Add eligible products or choose your booking, then proceed to checkout.
- Where checkout provides a promotional-code field, paste the code exactly as copied. Use the store’s app for app-only coupons.
- Follow the store’s instructions to apply the code, then review the total and any exclusions before paying.
Store offers and coupons have separate conditions. Their terms explain any limits on combining them.
Frequently asked questions
Is an empty report a cash refund?
The automatic remedy described by carVertical is an unused report credited back to the account.
Can it replace an inspection?
No. A database history report cannot establish the vehicle’s present mechanical condition.
What should I send when reporting an error?
Include the VIN, purchase details and evidence explaining the disputed record, rather than only a screenshot of the report cover.
Does copying a code open the store?
Copy Code saves the code to your clipboard, keeps a coupon page in a new tab and opens the store in the original tab.
Payment options
The billing help lists Visa, Mastercard, American Express and PayPal; other options depend on region. Review the bundle total and currency before paying.
Contact carVertical
Contact carVertical support with the VIN and report details.
carVertical helpSources & policy notes
The guide uses the official sources below. Policies differ by market and, where stated, by product or booking.