Plans, devices & service options
- 01On-demand television and entertainment
- 02Market-specific free and paid access
- 03Eligible telecom-linked subscription bundles
Access & activation
Access is through the Viu account and supported app or website. The official du UAE guide uses a voucher redemption page, followed by registration and activation; use the same account when signing into the app.
Cancellations & refunds
Manage cancellation with the provider shown on the receipt. The researched du bundle has its own eligibility and ending rules; it is not evidence for the cancellation terms of a separate direct Viu subscription.
Refunds
A current UAE-wide direct-subscription refund deadline or posting time could not be confirmed because the local FAQ was inaccessible. Keep the receipt and request the applicable terms from the billing provider; this guide does not substitute another country’s policy.
Using your VIU coupon code
Use Copy Code above, then follow these steps at the store.
- Add eligible products or choose your booking, then proceed to checkout.
- Where checkout provides a promotional-code field, paste the code exactly as copied. Use the store’s app for app-only coupons.
- Follow the store’s instructions to apply the code, then review the total and any exclusions before paying.
Store offers and coupons have separate conditions. Their terms explain any limits on combining them.
Frequently asked questions
Is a TV pairing code a discount coupon?
No. Pairing connects a device to an account; a promotional voucher changes a purchase or subscription entitlement.
Does a du offer renew automatically into a paid Viu plan?
The specific du offer reviewed says it does not automatically renew after its included period. Do not apply that rule to other bundles or direct subscriptions.
Will every country show the same programmes?
Choose from the catalogue and plan offered in the country where you watch; an affiliate campaign’s country list is not a catalogue guarantee.
Does copying a code open the store?
Copy Code saves the code to your clipboard, keeps a coupon page in a new tab and opens the store in the original tab.
Payment options
Identify whether the charge is from Viu, an app store or a telecom package before asking about payment. Bundle eligibility does not mean that every UAE mobile or home-internet customer receives the same benefit.
Contact VIU
Use the billing provider on your receipt for payment issues. For the researched du bundle, start with the official du Viu help page.
UAE bundle helpSources & policy notes
The guide uses the official sources below. Policies differ by market and, where stated, by product or booking.
