Booking choices & planning tips
- 01Holiday houses and apartments
- 02Villas and family accommodation
- 03Property-specific extras such as cots and linen
Booking confirmation & arrival
The FAQ says travel documents normally arrive around 28 days before arrival after payment; last-minute bookings receive them after full payment. They include the keyholder’s details. Unless the documents say otherwise, key collection is 4–7pm and departure is by 10am.
Cancellations & refunds
Use the management link in the confirmation to change or cancel. The FAQ lists cancellation charges increasing as arrival approaches, while the site also has selected free-cancellation stays. The selected property’s accepted conditions decide which applies.
Refunds
Cancellation credit normally returns through the original payment method. If that is not possible, Interhome says it emails after five working days to request bank details. The breakage deposit is separate and may be returned by the keyholder or bank transfer after the property is handed back in the required condition.
Using your Interhome coupon code
Use Copy Code above, then follow these steps at the store.
- Add eligible products or choose your booking, then proceed to checkout.
- Where checkout provides a promotional-code field, paste the code exactly as copied. Use the store’s app for app-only coupons.
- Follow the store’s instructions to apply the code, then review the total and any exclusions before paying.
Store offers and coupons have separate conditions. Their terms explain any limits on combining them.
Questions before you book
Where do I collect the keys?
Your travel documents identify the keyholder and collection details. Contact them in advance if your arrival is outside the stated hours.
Are towels always included?
No. Linen and towels are listed in each property’s additional services and may be included or charged separately.
Is the breakage deposit part of the rent?
It is a separate security amount. Check the property cost overview and confirmation for the amount and whether cash or card is required.
Does copying a code open the store?
The note below “Copy Code” tells you whether the store also opens in a new tab. If its link is unavailable, the button only reveals and copies the code. Pressing Copy Code again also opens the store in a new tab.
Payment options
The FAQ lists Visa/Mastercard, invoice and PayPal, with fewer options close to arrival. Follow the due dates and methods on your invoice; booking charges and extras paid at the property are separate transactions.
Contact Interhome
Use the official help linked here and keep your booking reference ready.
Interhome helpSources & policy notes
The guide uses the official sources below. Policies differ by market and, where stated, by product or booking.