Products & shopping tips
- 01Clothing for women, men and children
- 02Shoes and bags across multiple brands
- 03Accessories and selected premium collections
Delivery information
The UAE FAQ estimates 3–5 days for standard orders and 5–7 days for Saudi Arabia, Bahrain, Oman and Qatar. Quick delivery applies only to eligible items and locations; the basket shows the actual option. The same FAQ lists conflicting small-order UAE charges, so use the amount shown for your address.
Returns, exchanges & refunds
Most eligible purchases have a 14-day return window. Keep the invoice, tags and original packaging. Fragrances, cosmetics, underwear, gift vouchers and altered items are excluded. Start through My Orders → Return/Exchange.
Refunds
Returns are inspected before refund processing. Cash-on-delivery refunds go to My Cash wallet credit. The FAQ disagrees about whether that credit expires, so ask support before choosing it.
Using your AIVI coupon code
Use Copy Code above, then follow these steps at the store.
- Add eligible products or choose your booking, then proceed to checkout.
- Where checkout provides a promotional-code field, paste the code exactly as copied. Use the store’s app for app-only coupons.
- Follow the store’s instructions to apply the code, then review the total and any exclusions before paying.
Store offers and coupons have separate conditions. Their terms explain any limits on combining them.
Frequently asked questions
Is AIVI the same as 6thStreet?
Apparel Group confirms the rebrand from 6thStreet to AIVI.
Can all brands be exchanged?
International-partner items are return-only; use the item’s eligibility details.
Why does my basket have separate deliveries?
Items can be fulfilled from different stores and delivery services.
Does copying a code open the store?
The note below “Copy Code” tells you whether the store also opens in a new tab. If its link is unavailable, the button only reveals and copies the code. Pressing Copy Code again also opens the store in a new tab.
Payment options
UAE options include cards, Apple Pay, Tabby, Tamara and cash on delivery. Availability and fees depend on the selected market.
Contact AIVI
Use AIVI’s official help page with your order reference and the country where you bought the item.
AIVI helpSources & policy notes
The guide uses the official sources below. Policies differ by market and, where stated, by product or booking.