Booking choices & planning tips
- 01Flights and cabin options
- 02Seats and extra baggage
- 03Lounge access and eligible upgrades
Booking confirmation & arrival
Manage trip provides contact updates, extra bags and seats, check-in and boarding-pass access. Etihad sends schedule changes by email and may send app alerts when notifications are enabled. Keep the airline contact details current.
Cancellations & refunds
Changes and cancellations follow the purchased fare. The most restrictive rule can apply when a booking combines fares. Agency bookings should be changed through the agent. Etihad’s public pages show differing cut-offs, so use the deadline on the actual booking.
Refunds
Track an eligible request on Etihad’s UAE Refund Status page. Card refunds return to the same card; an optional Etihad voucher is credited instantly to Etihad Credit. If money has not arrived after 45 days, the airline advises contacting your bank with the refund’s ARN reference, then Etihad support if needed. This is a follow-up threshold, not a promised arrival date.
Using your Etihad Airways coupon code
Use Copy Code above, then follow these steps at the store.
- Add eligible products or choose your booking, then proceed to checkout.
- Where checkout provides a promotional-code field, paste the code exactly as copied. Use the store’s app for app-only coupons.
- Follow the store’s instructions to apply the code, then review the total and any exclusions before paying.
Store offers and coupons have separate conditions. Their terms explain any limits on combining them.
Questions before you book
Can I change an agency ticket online with Etihad?
Etihad directs travellers who booked through an agent to that agent for changes.
Are bags and seats managed separately?
Manage trip includes extra baggage and seat options as well as passenger contact details and check-in.
What if my ticket combines two fares?
Etihad says the most restrictive fare rule applies when multiple fares are booked together.
Does copying a code open the store?
The note below “Copy Code” tells you whether the store also opens in a new tab. If its link is unavailable, the button only reveals and copies the code. Pressing Copy Code again also opens the store in a new tab.
Payment options
Keep the payment receipt as well as the ticket. A refund to Etihad Credit is different from a card refund; select a payment or credit option only after understanding its terms and any restrictions shown for your itinerary.
Contact Etihad Airways
Use the official help linked here and keep your booking reference ready.
Etihad Airways helpSources & policy notes
The guide uses the official sources below. Policies differ by market and, where stated, by product or booking.