Products & shopping tips
- 01Designer handbags and small leather goods
- 02Women’s and men’s designer clothing
- 03Shoes and accessories
Delivery information
The shipping policy gives a typical 7–14-business-day estimate for worldwide express delivery. The contact guide identifies UPS Express and destination-specific service exclusions. Treat the order’s quoted arrival date and final duties calculation as the relevant details for a UAE purchase.
Returns, exchanges & refunds
Send eligible returns within 14 days of delivery. Use Italist’s authorised return process and the specified courier; a parcel sent with an unrelated waybill may be refused. Returns travel back through Italian customs and are not generally free.
Refunds
After UPS confirms receipt, the refund policy allows 7–10 business days for inspection and processing. Refunds can go to the original method or store credit; shipping, duties, processing and courier charges can reduce the amount. A card provider may need more time to post it.
Using your Italist coupon code
Use Copy Code above, then follow these steps at the store.
- Add eligible products or choose your booking, then proceed to checkout.
- Where checkout provides a promotional-code field, paste the code exactly as copied. Use the store’s app for app-only coupons.
- Follow the store’s instructions to apply the code, then review the total and any exclusions before paying.
Store offers and coupons have separate conditions. Their terms explain any limits on combining them.
Frequently asked questions
Can a confirmed order still become unavailable?
A partner boutique must confirm stock; Italist may cancel if it sold locally before inventory updated.
Can I cancel after processing?
Italist says cancellation is available before processing; later changes use the eligible return route.
Are customs duties included in my refund?
Italist’s refund policy excludes customs duties; any separate customs claim is destination-dependent.
Does copying a code open the store?
The note below “Copy Code” tells you whether the store also opens in a new tab. If its link is unavailable, the button only reveals and copies the code. Pressing Copy Code again also opens the store in a new tab.
Payment options
Italist’s help lists Visa, Visa Electron, Mastercard and JCB international cards. Review the currency in the final payment summary and any conversion charged by your bank. If a cross-border purchase is declined, contact your card issuer rather than repeatedly submitting the same payment.
Contact Italist
Use Italist’s official help page with your order reference and the country where you bought the item.
Italist helpSources & policy notes
The guide uses the official sources below. Policies differ by market and, where stated, by product or booking.