Products & shopping tips
- 01Meals from participating restaurants
- 02Groceries and local retail orders
- 03Optional Deliveroo Plus membership
Delivery information
Enter the delivery address before browsing. Use the live order estimate and tracker; a restaurant’s availability does not establish coverage for every neighbourhood.
Returns, exchanges & refunds
For missing or damaged items, open the relevant order and use Order Help promptly. Prepared food is not handled like an unopened parcel. Plus can be cancelled from Account before the next billing cycle.
Refunds
The UAE FAQ describes a 14-day refund request period at the start of a paid Plus period. Grocery Freshness Promise claims have separate conditions and a 48-hour reporting window; these are not blanket refunds for every order.
Using your Deliveroo coupon code
Use Copy Code above, then follow these steps at the store.
- Add eligible products or choose your booking, then proceed to checkout.
- Where checkout provides a promotional-code field, paste the code exactly as copied. Use the store’s app for app-only coupons.
- Follow the store’s instructions to apply the code, then review the total and any exclusions before paying.
Store offers and coupons have separate conditions. Their terms explain any limits on combining them.
Frequently asked questions
Does Plus remove all fees?
No. Service and applicable small-order charges can remain even on an order with a delivery benefit.
Where do I report a missing item?
Open Order History, select the affected order and use Order Help so support can see the correct purchase.
Does deleting the app cancel Plus?
Manage the subscription under Account and Deliveroo Plus; deleting the app is not the cancellation route described by Deliveroo.
Does copying a code open the store?
The note below “Copy Code” tells you whether the store also opens in a new tab. If its link is unavailable, the button only reveals and copies the code. Pressing Copy Code again also opens the store in a new tab.
Payment options
Delivery, service and small-order fees are distinct. Plus benefits have qualifying minimum spends and participating partners; a delivery benefit does not remove every checkout fee.
Contact Deliveroo
Use Order Help for a purchase issue or contact Customer Care for a subscription query.
Deliveroo supportSources & policy notes
The guide uses the official sources below. Policies differ by market and, where stated, by product or booking.