Products & shopping tips
- 01Running and training footwear
- 02Lifestyle sneakers
- 03Sportswear and accessories
Delivery information
PUMA UAE estimates 1–2 business days and lists AED18 shipping for orders of AED199 or less, with free shipping above AED199. Holidays can affect arrival. This UAE schedule is not a Saudi delivery promise; use the Saudi order’s displayed estimate.
Returns, exchanges & refunds
The UAE and Saudi FAQs give 30 days from receipt, with free return shipping for eligible unused items. Keep the box, tags and accessories. Underwear, socks, face masks and water bottles have hygiene exclusions unless defective. Online exchanges are handled as a return followed by a new order.
Refunds
A warehouse inspection comes before the refund. UAE FAQ guidance states 10 business days after assessment, while the terms say approximately 14 days from receipt; bank posting can take longer. Card payments return to the card and cash orders use a local bank account.
Using your Puma coupon code
Use Copy Code above, then follow these steps at the store.
- Add eligible products or choose your booking, then proceed to checkout.
- Where checkout provides a promotional-code field, paste the code exactly as copied. Use the store’s app for app-only coupons.
- Follow the store’s instructions to apply the code, then review the total and any exclusions before paying.
Store offers and coupons have separate conditions. Their terms explain any limits on combining them.
Frequently asked questions
Are UAE shipping fees the same in Saudi Arabia?
No shared fee is established here; each country’s checkout governs its order.
Can I swap a size directly?
The FAQs use return-and-reorder rather than direct exchange.
Can I send a return without requesting it?
PUMA’s terms require a return request first.
Does copying a code open the store?
The note below “Copy Code” tells you whether the store also opens in a new tab. If its link is unavailable, the button only reveals and copies the code. Pressing Copy Code again also opens the store in a new tab.
Payment options
Both regional FAQs list debit and credit cards, Apple Pay, Tabby, Tamara and cash on delivery, subject to checkout availability. Delivery and COD fees are distinct from product value.
Contact Puma
Use PUMA’s official help page with your order reference and the country where you bought the item.
PUMA helpSources & policy notes
The guide uses the official sources below. Policies differ by market and, where stated, by product or booking.