Booking choices & planning tips
- 01Dubai All-Inclusive day passes
- 02Explorer attraction-count passes
- 03Essentials selected-attraction passes
Booking confirmation & arrival
Your pass arrives by email after payment and can be synced to the app. Some attractions require reservations. For refund purposes, Dubai’s terms count an advance attraction booking as activation, so plan reservations carefully.
Cancellations & refunds
For purchases from 1 May 2026, unused, unactivated passes have a 90-day cancellation window. Dubai’s terms exclude passes activated by a visit or advance attraction booking.
Refunds
Go City’s Dubai terms say eligible refunds use the original method and currency within 14 days of the cancellation request. Contact support with the order number.
Using your GoCity coupon code
Use Copy Code above, then follow these steps at the store.
- Add eligible products or choose your booking, then proceed to checkout.
- Where checkout provides a promotional-code field, paste the code exactly as copied. Use the store’s app for app-only coupons.
- Follow the store’s instructions to apply the code, then review the total and any exclusions before paying.
Store offers and coupons have separate conditions. Their terms explain any limits on combining them.
Questions before you book
Does adding the pass to the app activate it?
Adding the pass to the app does not start its visit period. The first attraction visit starts that period, but an advance attraction reservation counts as activation for refund purposes under Dubai’s terms.
Are attraction reservations still needed?
Some attractions require reservations. Look for the reservation-required label and follow that attraction’s booking instructions.
How long can I use Dubai Explorer after starting?
The reviewed Dubai page gives 30 days from the first attraction for the remaining selected visits.
Does copying a code open the store?
Copy Code saves the code to your clipboard, keeps a coupon page in a new tab and opens the store in the original tab.
Payment options
Compare the final pass total for the right adult and child quantities. Keep optional attraction extras separate from what the selected pass includes; payment choices are those shown at checkout for your market.
Contact GoCity
Use the official help linked here and keep your booking reference ready.
Go City helpSources & policy notes
The guide uses the official sources below. Policies differ by market and, where stated, by product or booking.